FREQUENTLY
ASKED
QUESTIONS
+ POLICIES

Yes, we do require either a non-refundable booking fee /  deposit to be placed or credit card information for no-show protection to be booked in for most of our services, with some exceptions. The deposit comes off the price of service, and cancellation fees will only be applied to credit cards if  cancellation / reschedule or no show occurs. The deposit amount ranges from $50.00-$250.00 depending on service, and the no-show fee is up to 100% of the service cost. We require minimum 72 hours notice prior to rescheduling or cancelling any appointments. (Some exceptions apply). Deposits / Cancellation / Booking Fees are non-refundable  and are to  secure an appointment slot. We allow one (1) reschedule before additional deposit is required to be placed prior to rebooking and being charged with cancellation fee starting at  $50.00   (with exceptions to emergencies)  Please be aware: All permanent makeup and tattoo appointments have a cancellation fee ranging between $100.00-$200.00 for any cancellations made, whether outside 72 hours or not. Please be aware of this prior to placing deposit on tattoo & cosmetic tattoo procedures. 

The initial touch-ups are not included in the upfront price. Each permanent makeup artist across the board has their own pricing structure and method of charging for post procedure touch-ups. Most cosmetic tattoo locations will often include the cost of the initial touch-up in the upfront price, which is a good way to ensure the client returns for their touch up. Typically with a touch-up included, these services can range from $600.00-900.00. At Diamond, we charge per visit so the touch-up is not included in the initial pricing. Our cosmetic tattoo services range from $450.00-$500.00, and our first touch ups are $125.00-$160.00. (Annual are 60% of full price) It is highly recommended to get a touch up done after the initial procedure to check up on healing as well as deliver the most optimal results for your eyebrows / lips. However, we also understand that life happens and not everyone is always able to make it in for their touch-up appointments or by the deadline, or a touch-up isn't always required. We find it is an easier system to break up payments so that it's a pay-per-visit structure instead of an upfront out of pocket cost. Please keep in mind - If you reschedule your touch up appointment to outside the 6-8 week touch up period, you will have to pay for annual-touch up fee. We recommend booking in sooner than later for 6-8 week touch up to ensure optimal healing results. 

 If you are planning to book an appointment at Diamond for permanent makeup and you currently have previously done PMU, then we will require a quick consultation. During the consultation, your permanent makeup artist will take a close look at your current PMU and assess if any corrective work needs to be done. There is an addition $100.00 cost for corrective work, and any touch-ups done on permanent makeup that wasn't originally done by an artist at Diamond will be subject to full-service cost. 

Our minimum age requirement for ear piercings is 5 years of age. Our piercer wants to ensure the child is old enough to consent to the piercing procedure, as well as understand the level of care required with their fresh piercings. If you are looking to have your child's ears pierced and you are unsure, just e-mail or give us a call and we can walk you through the procedure as well as answer any questions you may have. 

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Tooth gems are small Swarovski crystals that are adhered directly to the tooth using a dental adhesive. Our tooth technician uses an etch on the placement, and a cured bonding agent to adhere the gem securely onto the tooth. Tooth gems are not permanent and are a non-invasive and pain free service. They last typically 3-6 months on average, though there are cases where the gems could last upwards of a year.  (We offer 1 month guarantee if any gems fall off, we will redo them free of charge.)  
Tooth gems do not interfere with your eating or daily oral hygiene. You can still floss, brush and use mouthwash as normal and maintain your routine dental visits without complications. Though, if you are looking into getting professional tooth whitening done, it is recommended to get whitening done prior to tooth gem application. 

We will not use any jewelry other than the jewelry we have available in our studio for fresh piercings. All piercings are fitted with appropriately sized, fully sterilized implant-grade titanium jewelry. For fresh piercings, it is critical to use high-quality metals that are body safe, durable, light, sterile and the proper size to accommodate the inevitable swelling post procedure. Any outside jewelry being brought into the studio will not be used during initial piercing.
However, we do offer jewelry change services on fully healed piercings for a fee of $20.00 if it is not purchased through us. This fee includes packaging and sterilizing it prior to being fitted. If jewelry is of low quality or not appropriate for the piercing location, the piercer may decline. Any jewelry purchased at Diamond Beauty Co. or through Junipurr Jewelry will cost $10.00 to change. If the piercing hole needs to be sized up, it is an additional $10.00 to stretch holes with a taper. ​

We carry a wide range of aftercare products for most services we offer. We have a basic complimentary aftercare kit available for most permanent makeup procedures, as well as other products that can be purchased. Below is a list of products we offer and the pricing:

Piercing Aftercare Spray    $10.00​

Lash Extension Kit (Lash Shampoo + Shampoo brush + Spoolies)    $25.00 

Lip Blushing Aftercare   $10.00

Eyebrow Microblade / Microshade Balm   $10.00 

Tattoo Aftercare Cleanser  $10.00

Tattoo Aftercare Balm - $20.00

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We strongly recommend you remove all makeup and thoroughly cleanse your face before arriving to your appointment if you are having any services done around your eyes or lips. We encourage (and appreciate!) you to arrive with your beautiful bare face so it saves our beauty technicians time when prepping for the service and makes their jobs a little easier. If there is excessive or waterproof makeup present around the eyes during a lash appointment, there will be an additional fee of $10.00 for makeup removal. Please do not arrive with waterproof eyeliner or mascara on if possible.  For permanent makeup consultations, please arrive without any makeup on your lips, brows or eyes (depending on what service you're getting) so your permanent makeup artist can get a clear view of the area they are tattooing prior to the service. 
 

Lip blushing (also referred to as lip tint and lip tattoo) is a microshading technique used to saturate your lips with pigment. We use a numbing agent prior to the procedure to provide maximum comfort and this service can take up to 2 hours. 
Whether you're looking for a subtle wash of pigment, a more bold lip statement or even just looking to even out the overall pigment of your lips, we will take care of you. As we age, we all tend to lose the natural colour in lips and the blush offers the benefit of a more awake and vibrant look, it makes your lips look more refined and a little bit of colour can go a long way. 
 

There are many benefits to lip blushing: 

1. Can be used to improve the overall shapes of the lips (augmentation) 
2. Creates fullness and symmetry 

3. Provides even pigment over lips 

4. Reduces visibility of lines and wrinkles which offers anti-aging aspect.

5. The pigment is waterproof and sweatproof (saves you time on makeup in the mornings) 

6. Improves the overall beauty of the natural lip colour. 

7. The voluptuous plump effect lip blushing offers. 

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Proper aftercare for your fresh set of lash extensions is incredibly important to help them last and look flawless. 

Rule #1: Don't get them wet for the first 24-48 hours. At all. Make sure you are using a cloth or wipes to wash your face and avoid getting them wet, also avoid having your face directly in the stream of water during a shower. 

Rule #2: Refrain from wearing mascara / waterproof makeup or using eye creams / oil based makeup removers. These can all wear down the integrity of the lash glue which can result in fallout. 

Rule #3: For extensions, make sure you purchase our lash shampoo kit so you can make sure to keep your lashes clean and use your spoolies provided to brush them out daily. 

Rule #4: Try to not sleep on your face! As hard as this is, try sleeping on your back or on your side as sleeping directly on your lashes can cause tension to them and make them look not-as-cute. 
 

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Lash extensions typically last the duration of your natural lash growth cycle. Depending on your activity and day-to-day routine, refills should be done every 2-4 weeks to maintain them.

We will not offer any piercing or permanent makeup services to anyone who is pregnant or breastfeeding. However, we will still offer facials, facial waxing, eyelash extensions, tooth gems and eyebrow tinting. Our one lash technician Athena has a Plush & Oak lash bed that is incredibly comfortable and perfect for the soon-to-be moms to relax while they have their faces and lashes pampered. 

We love hosting girls nights / bridal parties and work events. We offer snacks, coffee / tea and sparkling water - and as long as enough notice is provided, we can offer custom made sugar cookies and catered food. We also can take videos / photos and create collages and custom video of the event for social media. 

We also offer bridal party / bachelorette and Ladies night promotions! Contact us to inquire about our package deals and discounts we offer.

We currently offer a Refer a Friend program which will save both you and your friend who referred you $10.00 off your services. 

At Diamond, we offer eyebrow microblading, Combination brows and Powder/  Ombre brows. (Powder / Ombre brows are often referred to as Microshading.)

Microblading is an advanced brow technique which uses a superfine row of needles to deposit pigments into the epidermis creating thin, hair-like semi-permanent marks which lasts up to 12-18 months. 

Microshading is the use of a cosmetic pen-style tattoo machine and cartridge needles (similar to standard tattooing) and the beauty technician makes fine passes over the brow area to create a smooth, powdery layer of pigment. Similar to shading a tattoo, the sweeping motion creates a fine texture as opposed to laying solid-pigment, which leaves the brows looking more full without looking too heavy or dense.  

Combination brows are our most popular and highly requested service, as it offers the best of both worlds: the fine, hair-like strokes that microblading offers, paired with the smooth, full saturation of pigment that powder brows offer.